Hiyaar Return & Refund Policy
: At Hiyaar, we value your satisfaction. Please read our Return & Refund Policy carefully before placing your order.
1. Faulty Items
If a product you receive has any manufacturing fault, it can be returned within 2 weeks of delivery.
Faulty items will be inspected upon return, and a replacement or refund will be issued as appropriate.
2. Damaged Products
If your product is damaged during delivery, the issue will be handled by the delivery company.
Customers should report damaged items immediately via WhatsApp, email, or Instagram.
3. Used Products
Products that have been used cannot be refunded unless they have a manufacturing fault.
4. Exchanges
Exchanges are not allowed.
Customers may request a refund for faulty products…
Hiyaar Privacy & Policies
1. Information We Collect
Personal Information: Name, phone number, email, and shipping address collected only for order processing and delivery.
Usage: We may use your name and phone number to contact you via WhatsApp for order updates.
2. How We Use Your Information
To process and fulfill orders.
To communicate with customers about orders, delivery, or inquiries.
To send promotional messages via WhatsApp, Instagram, or email if you opt in.
3. Third-Party Services
We use Shopify to manage our online store and process orders. Shopify may store your information according to their Privacy Policy (Shopify Privacy Policy).
We are not responsible for how third parties handle your data.
4. Data Sharing
Your personal data is not sold or shared with unrelated third parties.
Data is shared only with Shopify or delivery partners as necessary to fulfill orders.
5. Security
We implement reasonable measures to protect your personal information.
Despite precautions, no method of transmission or storage is 100% secure, and Hiyaar cannot guarantee absolute security.
6. Cookies and Tracking
We do not actively track visitors beyond Shopify’s necessary order processing tools.
Any tracking or data handling by Shopify is subject to their policies.
7. Data Retention
We retain your personal data only as long as needed to fulfill orders, comply with legal obligations, or as permitted by law.
8. Your Rights
You can contact us via email, WhatsApp, or Instagram to access, correct, or request deletion of your personal information.
9. Changes to Privacy Policy
Hiyaar may update this Privacy Policy at any time.
Updates will be posted on hiyaar.com, and the revised date will be reflected in the “Effective Date” section.
10. Contact Us
Email: hiyaar.pk@gmail.com
Phone / WhatsApp: +923700378799
Instagram: @hiyaar.pk
Terms & Conditions:
1. Business Information
Brand: Hiyaar
Location: Karachi, Pakistan
Contact: hiyaar.pk@gmail.com | +923700378799 | Instagram: @hiyaar.pk | WhatsApp
2. Orders & Payments
Payments are accepted via Cash on Delivery.
Orders over PKR 3,000 receive free delivery; under PKR 3,000, delivery is PKR 200.
Delivery can take 3 days to 1 week. Faster delivery is available for an additional fee depending on location.
3. Returns & Refunds
Faulty items can be returned within 2 weeks.
Damaged products will be handled by the delivery company.
Used items cannot be refunded unless faulty.
Exchanges are not allowed.
4. Product Disclaimer
Bottles may occasionally differ due to stock shortages.
Color differences are rare and do not affect the scent.
5. Limitation of Liability
Hiyaar is not responsible for any indirect losses, allergic reactions, or misuse of perfumes.
6. Intellectual Property
All Hiyaar logos, name, website content, and materials are owned by Hiyaar.
Unauthorized use is not tolerated.
7. Force Majeure
Hiyaar is not responsible for delays or failure to deliver caused by events beyond our control (natural disasters, strikes, shipping issues, etc.).
8. Severability
If any part of these Terms is found invalid or unenforceable, the remaining sections remain in effect.
9. Termination
Hiyaar may suspend or terminate access to the website or services for users who violate these Terms.
10. Customer Consent
By using our website or placing an order, customers agree to these Terms & Conditions.
11. Marketing & Communications
Customers may receive promotional messages via WhatsApp, Instagram, or email regarding offers or new products.
12. Third-Party Links
Hiyaar is not responsible for content or privacy practices of third-party websites linked from our site.
13. Reporting Policy Violations
Misuse of Hiyaar’s brand, logo, or website can be reported via the contact information above.
Hiyaar Shipping Policy
Last Updated: October 16, 2025
Thank you for shopping with Hiyaar! We are committed to delivering your favorite fragrances to you promptly and securely. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1 business day (excluding weekends and public holidays) after you receive your order confirmation. You will receive another notification once your order has been shipped.
2. Shipping Destinations
Currently, we only ship to addresses within Karachi, Pakistan. We are working on expanding our delivery network and will update our policy accordingly.
3. Estimated Delivery Time
Standard Delivery: Once your order is dispatched, the estimated delivery time is 3 to 5 business days.
Please note that these are estimates, and delays may occur due to unforeseen circumstances beyond our control or the courier’s.
4. Shipping Rates & Options
Standard Shipping: A flat shipping rate of Rs. 200 applies to all orders with a total value under Rs. 3,000.
Free Shipping: We are pleased to offer free standard shipping on all orders with a total value of Rs. 3,000 or more.
Urgent Delivery: For customers requiring faster delivery, we offer an urgent shipping option. The additional charges for this service will be calculated and displayed at the checkout.
Our trusted courier partner for all deliveries is PostEx.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email or SMS from us which will include a tracking number. You can use this number on the PostEx website to track your package’s status. Please allow up to 24 hours for the tracking information to become active.
6. Damaged or Lost Packages
In the rare event that your order arrives damaged, please refer to our Return & Refund Policy. Contact us immediately via WhatsApp or Email with photos of the damaged product and packaging. We will coordinate with the courier company to resolve the issue.
Hiyaar is not liable for packages lost after they have been marked as “Delivered” by the courier.
7. Incorrect Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the redelivery shipping fee.
8. Contact Us
If you have any further questions about your order or our shipping policy, please do not hesitate to contact us:
Email: hiyaar.pk@gmail.com
WhatsApp / Phone: +923700378799
Instagram: @hiyaar.pk